Order Processing All orders are processed within 1‑3 business days (excluding weekends and public holidays). Orders placed on weekends or holidays will be processed on the next business day. Once your order is shipped, you will receive an email with tracking information.

International Shipping We provide international shipping worldwide. Estimated delivery time is 7‑15 business days after dispatch. Please note that delivery time is an estimate and not a guaranteed timeframe. International shipments may be affected by customs inspection, local logistics, weather and other unforeseen circumstances, which could cause delivery delays.

Customs & Import Duties Buyers are responsible for any import duties, customs fees or taxes charged by your local government upon arrival. We do not cover these additional charges.

Shipping & Payment Notice No chargebacks will be accepted after the parcel has been dispatched. If you wish to cancel or request a refund, please contact our customer service before your order is shipped. Once the goods have been sent out, we cannot support direct chargeback requests.

Lost / Damaged Package If your package is lost or arrives damaged, please reach out to our support team with your order number and photos. We will review your case on an individual basis.